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without calling anybody.
Every question we get asked, answered in the time it takes to read it. Your gate, your rent, your repairs, your account.
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Do I have to pay before I can use anything?What is free, what costs money, and when the charge actually happens. Different answer for people who live in a property and people who run one.Getting set up · 3 min readHow do visitor codes work?What a visitor code is, how long it lasts, how many you get, and what the guard sees when your visitor arrives.Visitors and the gate · 4 min readMy property uses Jarakey. How do I join it?The two ways into a property you live in: the invitation your manager sends, and the request you send yourself.Getting set up · 3 min readWhen my tenant pays, whose account does the money enter?Who holds the money, what Jarakey can and cannot do with it, and what stays exactly as it is today.Money and bills · 3 min readWhat happens at the gate when the network is down?The straight answer about the gate and the network, including what we do not do yet.Visitors and the gate · 3 min read
Six things people come here for
Getting set up
From signing up to your first code
- How do I get started on Jarakey?
- Do I have to pay before I can use anything?
- My property uses Jarakey. How do I join it?
Money and bills
Rent, service charge, power, receipts
- What am I paying Jarakey for?
- How do I pay my rent through Jarakey?
- When my tenant pays, whose account does the money enter?
Repairs and upkeep
Report it, track it, close it
- How do I report a broken tap?
- How do I keep repairs from dying in a group chat?
- How do I book the hall or the gym?
Your place and your people
Units, leases, tenants, staff
- How do I add my property and its units?
- What is the difference between a tenant and a resident?
- How do I handle a renewal without the awkward call?
Account and security
Your details, your data, your exit
- How safe is my information?
- A staff member left. How do I cut their access?
- How do I change my password, my email, or my phone number?
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