How do I delete my account?
2 min readUpdated 25 Aug 2026For renters, owners, managers, estate staff and gate teams
Short answer
Ask for it in your settings, or from the deletion page if you cannot sign in. Settle anything outstanding first, because a closed account is a hard place to sort out a disputed bill from.
Who are you?
This one reads the same whoever you are
The longer version
Before you delete
- Download any receipt or document you might need later. Tax, a deposit dispute, a new landlord asking for a reference.
- Settle or agree anything still outstanding on your flat.
- Cancel your plan if you are on one, so nothing renews after you have gone.
- If you manage a property, hand it over first. Deleting the manager account does not tidy up the property behind you.
Then ask for it
From your settings if you are signed in, or from the deletion page if you are not. You do not have to explain yourself to anybody, and nobody is going to phone you to talk you out of it.
Payments already made stay on the property record, because they are your manager’s business record as well as yours. Your own profile and your own documents go.
Changed your mind? Nothing here charges you to stay.
Open the deletion pageStill stuck?
If the answer is not here, it is worth us knowing. Tell us what you were trying to do and we will answer, then write the page.
Talk to a human